Terms & Conditions
Terms and Condition
Welcome to SAUJANA ERAT for
online store. Terms and conditions stated below applies to all visitors and
users of saujanaerat.myexpress.com.my. You are bound by these terms
and conditions as long as you're on
General
The content of terms and conditions may be change, move or delete at any time. Please note that saujanaerat.myexpress.com.my have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, Saujana Erat will take immediate actions against the offender(s).
Site Contents & Copyrights
Unless otherwise noted, all materials, including images,
illustrations, designs, icons, photographs, video clips, and written and other
materials that appear as part of this Site, in other words “Contents of the
Site” are copyrights, trademarks, trade dress and/or other intellectual
properties owned, controlled or licensed by Saujana Erat Sdn Bhd.
Comments and Feedbacks
All comments and feedbacks to Saujana Erat Sdn Bhd will be remain sales@saujanaerat.com.my.
User shall agree that there will be no comment(s) submitted
to the Saujana Erat Sdn Bhd will violate any rights of any
third party, including copyrights, trademarks, privacy of other personal or
proprietary right(s). Furthermore, the user shall agree there will not be
content of unlawful, abusive, or obscene material(s) submitted to the site.
User will be the only one responsible for any comment's content made.
Product Information
We cannot guarantee all actual products will be exactly the
same shown on the monitor as that is depending on the user monitor.
Newsletter
User shall agree that Saujana Erat Sdn Bhd may send newsletter regarding the latest news/products/promotions etc through
email to the user.
Indemnification
The user shall agree to defend, indemnify and hold
petpethouseofficial.com harmless from and against any and all claims, damages,
costs and expenses, including attorneys' fees, arising from or related to your
use of the Site.
Link to other sites
Any access link to third party sites is at your own. Saujana Erat Sdn Bhd will not be related or involve to any such
website if the user's content/product(s) got damaged or loss have any
connection with third party site.
Inaccuracy Information
From time to time, there may be information on saujanaerat.myexpress.com.my that contains typographical error, inaccuracies,
omissions, that may relate to product description, pricing, availability and
article contents. We reserve the rights to correct any errors, inaccuracies,
change or edit information without prior notice to the customers. If you are
not satisfy with your purchased product(s), please return it back to us with
the invoice.
Termination
This agreement is effective unless and until either by the
customer or Saujana Erat Sdn Bhd Customer may terminate this
agreement at any time. However, petpethouseofficial.com may also terminate the
agreement with the customer without any prior notice and will be denying the
access of the customer who is unable to comply the terms and conditions above.
Payments
All Goods purchased are subject to a one-time payment. Payment
can be made through various payment methods we have available, such as Visa,
MasterCard or online payment methods.
Payments cards (credit cards or debit cards) are subject to
validation checks and authorization by Your card issuer. If we do not receive
the required authorization, we will not be liable for any delay or non-delivery
of Your Order.
Shipping Policy
Please allow 7 days for your order to be processed for shipping. Once your order is ready to dispatched, we will send you a confirmation details with tracking information. You will be able to track your package directly with the courier’s website. The standard delivery time generally 3-5 working days for west malaysia, and 5-7 days for east malaysia.
We want you to be completely happy with your purchase. Please take time to read our Return policy for detail information and process.
Return & Refund Policy
Thank you for purchasing with our product. In order to be eligible for a return/refund, you have to return the product within 7 calendar days after package was received. The product must be in the same condition that you received and undamaged in any way. After our store received your return package, our team will inspect the package and may take up to 7-14 days to refund/return to you. If refund, the money will be refunded to the original payment account used during the purchasing. If the product is damage in any way or your return passed 7 calendar days, you are not eligible for a refund.
For any inquiry, please contact our team. Thank you